AI Agentic Automation
In-House Program
A focused, hands-on in-house n8n + AI agent workshop for up to 35 PIL staff across an organisation of 900+ employees. Automate the everyday diagnostic-lab workflows — referral intake, test-result alerts, TAT monitoring, patient reminders, and more.
100% HRD Corp (HRDC) Claimable Under SBL-Khas
Why AI Automation for Diagnostic Labs
Diagnostic labs that serving thousands of referring physicians daily face intense operational pressure — from referral intake to result delivery. AI agents remove the manual friction so PIL staff focus on what only humans can do: judgement and patient care.
Manual Referral & Enquiry Load
Thousands of referrals, test-menu enquiries, and price requests pour in every week from GPs, clinics, specialists, and hospitals — most handled manually by customer service.
TAT & Critical-Value Pressure
Turnaround-time breaches and missed critical-value notifications are quality-of-care risks. Staff shouldn't be manually watching timestamps — AI agents should.
Accessible AI for Non-Technical Teams
n8n lets lab ops, customer service, and back-office staff build their own AI agents — visually, with no code — to automate the repetitive pieces of their own jobs.
Train → Deploy → Scale
A focused delivery model: start with one in-house cohort of 35, deploy real n8n workflows into PIL operations during the 3-month support window, then scale organisation-wide once the ROI is proven.
Train
A 2-day hands-on, in-house workshop for up to 35 PIL staff — no prior technical background required. Participants leave with working agents they built on their own systems.
Pillar 1: AI Agentic Automation via n8n
Deploy
3 months of included post-training support — AITraining2U works alongside PIL staff to promote cohort prototypes into production workflows across lab ops, customer service, and back-office.
Ship real workflows into real PIL operations
Scale
Measured impact informs the next move — additional cohorts, more advanced use cases, or IHH-group roll-out. Scope sized to the evidence from the first pilot.
Phase 2 proposed only after measurable ROI
AI Agentic Automation via n8n
A single, focused in-house pillar. 2 days. Up to 35 PIL staff. Built around n8n — a visual, no-code AI agent builder accessible to non-technical lab operations, customer service, and back-office teams.
AI Agentic Automation via n8n
A hands-on, in-house 2-day workshop built for non-technical PIL staff. Participants learn to visually assemble AI agents in n8n that handle the repetitive, deadline-sensitive workflows in a diagnostic lab — referral intake, critical-value alerts, TAT monitoring, patient reminders, and more. Everyone walks away with at least one working agent on their own work.
Lab Ops, Customer Service, Back-Office, Admin, Supervisors — non-technical staff welcome
2-Day In-House Hands-on Workshop
Up to 35 pax — all in-house at PIL
3 Months — included
6 PIL Use Cases — Simple but Effective
Real examples that non-technical staff can build themselves during the workshop — then ship to production with AITraining2U support during the 3-month window.
Critical-Value Alerts to Doctors
When the lab system produces a critical result (e.g. dangerously low haemoglobin, positive blood-culture), an agent auto-pings the referring doctor via email / SMS / WhatsApp with a plain-language summary and urgency tag.
Tools: n8n + LIS export + Claude + WhatsApp API
Referral Intake Triage
Referral PDFs and emails from clinics are read by an AI agent — it extracts patient details, tests requested, and urgency, then routes to the correct lab queue. No manual retyping, fewer transcription errors.
Tools: n8n + Gmail + Claude (OCR + extract)
Patient Prep & Reminder Agent
For scheduled tests, an agent sends bilingual (English / BM) WhatsApp reminders with the correct prep instructions — fasting, hydration, medication notes — and handles reschedules for no-shows.
Tools: n8n + WhatsApp API + appointment sheet
TAT Breach Early-Warning
An agent watches sample timestamps against the test's target turnaround time. Supervisors get a proactive alert before breach — with sample ID, holding department, and suggested action — rather than an after-the-fact SLA miss.
Tools: n8n + LIS / Sheets + Claude + Slack/Email
Test Menu & Price Enquiry Bot
GPs, clinics, and hospitals constantly ask "do you run test X? what's the price? sample requirements?". An agent answers from the official test catalogue instantly, 24/7 — freeing customer service for the harder cases.
Tools: n8n + Test catalogue + Claude (RAG)
Daily QC Exception Summary
Daily QC and calibration logs from lab instruments are auto-summarised into a one-page, plain-English exception report. QC officers start each day with a ranked list of what actually needs attention — not raw CSVs.
Tools: n8n + Instrument exports + Claude
These are starter templates — PIL staff bring their own workflow pain-points to the workshop and leave with working agents for them. Final production deployment is supported by AITraining2U for 3 months post-training.
Program Summary at a Glance
| Pillar | Program | Audience | Duration | Post-Training Support | Cohort Size |
|---|---|---|---|---|---|
| 01 | AI Agentic Automation via n8n | Lab Ops, Customer Service, Back-Office (non-technical) | 2 Days | 3 Months | Up to 35 pax |
Phased Deployment Timeline
A compact 2-week training rollout followed by a 3-month deployment and measurement window. PIL staff leave the workshop with working agents; AITraining2U stays on call to help ship them into production.
Scoping Session
30-minute working session with PIL leadership to pick the top 6-8 lab workflows to target, confirm cohort mix (35 pax from lab ops, customer service, back-office), and agree a baseline for measurement.
2-Day In-House n8n Workshop
Delivered on PIL premises for the 35-pax cohort. Each participant leaves with at least one working n8n agent tied to a real PIL workflow — chosen from the 6 use cases above, or one they bring to the room.
Deploy & Consult
3 months of post-training advisory included. AITraining2U joins PIL's channels to unblock agent deployments, review architectures, and help promote workshop prototypes into production use.
Impact Review & Scale Options
Joint review of what shipped, time saved, errors avoided. Based on evidence, we propose next-step options — additional cohorts, IHH-group rollout, or more advanced Claude engineering — sized to the proven impact.
Target Outcomes
Measurable transformation metrics Premier Integrated Labs can expect within the first 6 months post-program.
15+ Agents Live by Month 3
Target: at least 15 production agents in daily use across critical-value alerts, referral intake, patient reminders, TAT monitoring, enquiry bots, and QC summaries.
Zero Missed Critical Values
Automated alert agents ensure every critical result is pushed to the referring physician within minutes — no manual phone queue, no back-office bottleneck.
TAT Breach Reduction
Target: cut turnaround-time SLA breaches through proactive agent-driven alerts before breach — measured against a clear pre-pilot baseline.
Customer Service Load Cut
Test menu / price / sample-requirement enquiry bots handle the repetitive questions 24/7, so PIL customer service teams focus on complex referral and pathology cases.
Hours Reclaimed Per Week
Baseline-to-ROI report captures hours reclaimed across lab ops, customer service, and back-office — per team, per workflow — to make the ROI math explicit.
Seed Cohort of 35 AI Champions
35 trained n8n operators across PIL who can coach the next wave, extend existing agents, and anchor an IHH-group rollout when the evidence justifies it.
Program Investment
One in-house pillar, 100% HRDC claimable. Use the simulator to see how scaling cohorts affects the total — starting point is a single 35-pax cohort. Every cohort includes 3 months of post-training support.
AI Agentic Automation via n8n
2-Day In-House Workshop + 3-Month SupportUp to 35 pax across lab ops, customer service, and back-office functions — delivered on-site at PIL. Training plus a 3-month deployment partnership with governance & IT-readiness advisory to ship agents into live lab operations safely.
Claimable via SBL-Khas
Net cost to company: RM0
Single 35-pax Cohort
100% HRDC claimable
* All prices in Malaysian Ringgit (RM) and are subject to +8% SST. Program pricing includes 3 months of post-training support per cohort, delivered on-site at PIL premises.
Deployment
Support
Beyond the 2-Day Workshop
Most vendors stop when the training ends. We don't. For 3 full months after the workshop, the AITraining2U team stays on call with your PIL cohort — helping set up governance, IT readiness, and deployment partnership so workshop prototypes become safe, live production workflows. This is where the ROI is actually earned.
Governance Advisory
IncludedHelp PIL set up an AI governance charter — human-in-the-loop rules, patient-data handling, approval gates, and escalation paths for clinically-sensitive workflows.
IT Readiness Advisory
IncludedWork with PIL IT on n8n hosting (cloud vs self-hosted), credentials & secrets management, LIS / email / WhatsApp connector setup, and access controls.
WhatsApp Community Check-ins
Private WhatsApp community group with the AITraining2U team for ongoing check-ins, Q&A, and unblock requests throughout the 3-month window.
Agent Troubleshooting
Hands-on debugging and guardrailing of live agents — especially for clinically-sensitive workflows like critical-value alerts.
Template & Pattern Library
Access to 700+ Supern8n templates plus our healthcare-adapted blueprints so PIL builds faster.
Baseline & Impact Tracking
We help you set the baseline pre-workshop and document measured time/cost/accuracy gains at month 3.
Month-3 Leadership Review
Formal impact readout for PIL (and IHH-group) leadership — the evidence base for Phase 2 scaling.
Training alone rarely survives Monday morning. The 3-month deployment partnership — combined with governance & IT-readiness advisory — is what makes the RM85,000 pay back within the first year, usually several times over.
Target Audience (35 pax)
Lab Operations & Supervisors
QC officers, section supervisors, and lab managers who own day-to-day workflow pain: critical-value escalation, TAT tracking, QC logs.
Customer Service & Referral Desk
The team fielding doctor enquiries, test-menu questions, patient reminders, and referral intake — everyone handling repetitive inbound.
Back-Office, Admin & Billing
Finance, insurance pre-auth, reporting, and admin staff whose work is heavy on document handling, follow-ups, and spreadsheets.
AITraining2U Deployment Support
Our team stays on standby for 3 months post-workshop to unblock, review, and help PIL ship workshop prototypes into live lab operations.
Measurable Outcomes
The workshop is just the launchpad. The ROI shows up when PIL ships agents into live lab operations during the 3-month window — with AITraining2U support on call.
First Agents Live in 30 Days
Each participant deploys their workshop agent into a real PIL workflow within a month of training.
15+ Workflows Rolled Out by Month 3
Across critical-value alerts, referral intake, patient reminders, TAT monitoring, enquiry bots, and QC summaries.
Baseline-to-ROI Report
Documented before/after numbers at month 3 so PIL leadership (and IHH group) can sign off on realised impact.
100% HRD Corp
Claimable
This in-house program is fully covered under the SBL-Khas scheme. Premier Integrated Labs can use your existing HRDC levy to fund the entire workshop with zero out-of-pocket cost.
Inquiry & Proposal
We provide a customised proposal for the 35-pax in-house cohort.
Grant Application
Submit via the e-TRiS portal using our registered provider code.
Execution & Claim
We handle the post-training claim process directly with HRD Corp.
Trusted by Malaysia's Leading Organizations
World-Class Faculty
Our trainers bring decades of experience from management consulting, multi-million dollar tech exits, and specialized data transformation.
Warren Leow
Founder & Strategy Lead
Former management consultant at Bain & Company. Founder of multiple tech startups with exits. Specialist in connecting business strategy with agentic AI implementations.
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Chan Wei Khjan
Finance & Process Transformation Lead
Former Audit Partner at YYC. Expert in financial process automation and governance. Leads the technical implementation of n8n workflows for enterprise teams.
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Poo Kuan Hoong (KH)
Data Science, ML and AI Specialist
Deep expertise in AI/ML and Data Science platforms. Specialist in production-ready data and AI solutions spanning modern data engineering, MLOps, and practical GenAI/agent workflows.
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Marcus Chia
UI/UX & Product Lead
Expert in translating user needs into functional AI-driven interfaces. Teaches how to use Antigravity and Claude Code to build polished, user-centric apps.
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Tze Jin
AI & ML Specialist
Deep expertise in machine learning and backend logic. Guides participants on integrating complex AI reasoning and database structures.
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Shah Mijanur
Cybersecurity & Agentic Security Expert
Expert in data pipelines, database management, and RAG integration, optimizing how AI agents retrieve and process internal knowledge securely.
LinkedInWhy AITraining2U
1,000+ Professionals Trained
Proven track record across 300+ organizations including Bursa-listed companies, GLC subsidiaries, and leading Malaysian enterprises.
Enterprise-Grade Delivery
Private sessions for cohorts of 25-35 pax. On-site or at our training facility. Fully customizable content aligned to your industry context.
700+ Ready-to-Deploy Templates
Access to the Supern8n marketplace with pre-built AI workflow templates covering real estate, finance, operations, marketing, and more.
Registered HRD Corp Provider
All programs are 100% claimable under SBL-Khas. We handle the end-to-end claims process, making it seamless for your HR and L&D teams.
Ready to Transform
Premier Integrated Labs?
Let's schedule a 30-minute briefing to walk your leadership team through the full program structure, pricing, and HRDC claims process.