Boost Concert-Pack offer to high-churn-risk Klang Valley subs

Auto-generated from CDPA, CSFA agents based on the prior 24-hour signal window.


Add small-cell capacity at 14 Bukit Bintang sites ahead of F1

Auto-generated from NCPA agents based on the prior 24-hour signal window.


Decommission 24 northern Perak towers, RAN-share

Auto-generated from CPPA, NCPA agents based on the prior 24-hour signal window.


Predictive maintenance on 18 diesel-genset towers

Auto-generated from NOPA agents based on the prior 24-hour signal window.


Escalate: 700MHz spectrum re-farm with MCMC


Boost Concert-Pack offer to high-churn-risk Klang Valley subscribers

Pricing Agent flags Q5 churn-risk decile spike to 13.7% driven by U-Mobile Concert-Pack launch; Channel Agent confirms KL dealer port-out velocity +14% WoW. Joint recommendation: deploy retention offer via MyXX app (60%) + dealer (40%) within 24h to pre-empt F1-weekend churn wave.

Q5 churn-risk decile at 13.7% in Klang Valley postpaid — competitor Concert-Pack pressure

Q5 churn-risk model flags 137k Klang Valley postpaid subs with cancellation probability >0.55 over next 30 days, up from 98k 7 days ago. U-Mobile Concert-Pack launch rumored for late-May but not confirmed; port-out rate +14% WoW (within normal variance). Recommend holding retention offer; deploy only if competitor launches or port-out exceeds +20% WoW threshold. Estimated +RM 3.1M if deployed now but cannibalisation risk on existing high-ARPU base.

Q5 churn-risk decile (CV postpaid): 9.8% → 13.7% over 7 days (model v3.2, recall 0.81)

U-Mobile RM 39 Concert-Pack: 50GB + Spotify + RM 20 concert credit, launched/rumoured May-21

Port-out rate Klang Valley postpaid: +14% WoW, peak at Mid Valley dealer cluster

MyXX app retention A/B test: 31% acceptance @ RM 15 credit + 6GB hotspot (n=18.4k)

Estimated retention impact: ARPU lift +RM 3.1M, 41bps 90-day churn reduction (90% CI)

Trigger MyXX app push to 184k Q5 subscribers within 24h, RM 15 credit + 6GB hotspot + Spotify 3-mo

Lock in retention pricing for 60 days; flag MCMC tariff hearing (May-29) for transparent filing

Monitor port-out daily; auto-extend offer to Q4 decile if churn does not drop below 0.9% by day 14

Cannibalisation probability ~22%: existing Concert-Pack subs may downgrade to retention SKU, lowering blended ARPU by RM 1.8 over 90 days. Regulatory risk low (offer within MCMC tariff envelope, KPDN promotional transparency rules satisfied via T&Cs). Model false-positive rate ~14% — RM 0.6M offer cost to subs unlikely to churn. Net expected value RM 4.1M still positive with 86% confidence.

Q5 churn-risk decile (Klang Valley postpaid)

Competitor SKU intelligence (U-Mobile Concert-Pack)

KL dealer port-out velocity +14% WoW — digital offer 18x cheaper to serve

Dealer-channel port-out velocity at top-10 KL malls is +14% WoW (normal). Field sales report sporadic customer queries on competitor concert bundles, no clear pattern yet. MyXX app A/B test in progress (n=4,800 so far) — too early for statistically significant read.

Dealer port-out velocity (top-10 KL malls): +14% WoW

Dealer customer-mention rate for competitor bundles: 21 of 240 KL dealers

MyXX app channel cost-to-serve: RM 2.10 per retention offer vs RM 38 in-store

App A/B test panel: n=4.8k, acceptance rate —

Dealer commission impact: -RM 0.18M if 60% of retention flows digital (acceptable per dealer council Q1 agreement)

Route 60% of retention offers via MyXX app push; 40% via dealer for high-touch / Q5 hold-out segment

Brief KL dealer council May-26 on retention SKU and commission structure (avoid channel friction)

Stand up dealer dashboard with daily Q5 retention scorecard

Dealer-channel friction risk medium: 18% of KL dealers historically protest digital-led retention. Mitigation via 40% dealer carve-out + commission protection. Channel mix execution risk ~15%: app push deliverability ~94%, with iOS notification opt-in at 71% the addressable digital base is ~133k of 184k Q5 subs. Remainder flows to dealer (covered by carve-out).

Dealer customer-mention rate (competitor bundles)

Q5 churn-risk decile (Klang Valley postpaid, %)

Q5 churn-risk decile elevated but stable — competitor Concert-Pack rumored, not launched.


Add small-cell capacity at 14 Bukit Bintang sites ahead of F1 weekend

Capacity Agent flags Bukit Bintang drop-call rate at 1.6% (MCMC SLA 2.0%) with F1 weekend traffic +220% imminent; NetOps Agent confirms spectrum-saturation signature (not radio fault) and crew capacity available. Joint recommendation: deploy 14 small-cell mmWave units (on-hand inventory) within 4-day install window.

Bukit Bintang drop-call rate at 1.6%, MCMC SLA 2.0% — F1 weekend traffic +220% imminent

Drop-call rate at 14 TWR-BB Bukit Bintang cells now 1.6%, climbing but below MCMC SLA (2.0%). F1 weekend 9 days away; small-cell install lead-time 4 days. Decision can wait 24-48h for clearer trajectory: if rate exceeds 1.8% in next 48h, deploy; if it plateaus (recent night-time concerts ending), defer to RM 2.5M post-F1 normal-traffic plan. Cost of waiting 48h: RM 0.4M expected value, manageable.

Drop-call rate (14 TWR-BB Bukit Bintang cells): 0.8% → 1.6% in 14 days

MCMC SLA breach threshold: 2.0% rolling 7-day average

F1 weekend traffic forecast: +220% vs baseline (2024 telemetry-anchored)

Small-cell mmWave inventory: 14× Huawei AAU-5645 on hand (RM 4.2M capex already committed Q4-25)

Capacity uplift: +380 Gbps aggregate; -38% macro PRB utilisation during F1 peak

Deploy 14 small-cells across permitted dealer-rooftop sites by F1-3 day cutover

File MCMC SLA compliance notice with proactive remediation plan within 48h

Pre-position 2 spare units at Lot 10 ops hub for hot-swap during F1 weekend

Install execution risk ~12%: 1-2 sites may face dealer-rooftop access friction (mitigated by 2 spare units). Spectrum interference probability ~8% with neighbouring U-Mobile small-cells in same band; coordination call scheduled. If deferred to post-F1, expected loss RM 2.3M (LTV of 9.4k churning subs) + RM 1.2M MCMC fine = RM 3.5M downside vs RM 4.2M capex (already sunk).

Small-cell inventory + install crew availability

Spectrum-saturation signature confirmed at Bukit Bintang — radio infrastructure healthy

NetOps telemetry: 7 of 14 macro-cells at 84-90% PRB utilisation peak. Spectrum tightening but no hard saturation yet. Recommend re-decision Thursday with 48h of additional traffic data; install slot for small-cells reserved Friday-Tuesday as contingency.

Macro-cell PRB utilisation peak: 7 of 14 cells at 84-96%

Saturation signature: PRB high, BLER stable <0.8%, CQI degrading from 11 → 8

Sister-cell load (KLCC, Pavilion macro): 78-84% — geographic isolation confirmed

Install crew capacity: 3 crews × 14 sites = 5-day burn

Hot-swap spare unit at Lot 10 ops hub: 2 units (Huawei AAU-5645)

Coordinate spectrum interference check with U-Mobile NetOps within 24h

Deploy small-cells per Capacity Agent plan; NetOps to validate KPIs post-install (4h soak)

Open NetOps war-room May-29 to F1+1 for real-time SLA monitoring

Probability of radio fault masquerading as capacity issue ~6% — ruled out via BLER + CQI signature. Post-install KPI stability risk ~10% (small-cell handover tuning typically takes 48h to settle); F1 weekend timing means tuning happens under load. Mitigation: deploy 4 days ahead of F1 to give 96h soak window.

BLER + CQI signature (saturation vs fault discriminator)

Drop-call rate (14 TWR-BB Bukit Bintang cells, %)

Drop-call rate climbing — MCMC SLA 2.0%, F1 weekend 9 days out. Decision can wait 1-2 days for clearer trajectory.


Decommission 24 underperforming northern Perak towers via RAN-share with Cellcom

Cluster Agent scores 24 Perak rural towers at 9.5% avg PRB utilisation (decile 1, RM 11.2M annual cost); Capacity Agent confirms no SLA/USO blocker and RAN-share with Cellcom resolves 98.3% of cell-edge subscriber events. Joint recommendation: defer pending MOU close.

24 Perak rural towers at 9.5% utilisation — RM 9.6M annualised savings via RAN-share decom

Cluster Agent: 24 northern Perak towers at average 9.5% PRB utilisation, decile 1. Annual cost RM 11.2M. RAN-share MOU with Cellcom in final-week negotiation — Cellcom legal counsel raising indemnity language on diesel-genset environmental liabilities (their concern, our liability). Recommend defer pending MOU close (target May-15) and UAT plan finalisation.

24-tower cluster (Gerik/Lenggong/Pengkalan Hulu): 9.5% avg PRB utilisation (decile 1 of portfolio)

Annual operating cost: RM 11.2M (diesel RM 6.8M, rental RM 2.4M, BTS RM 2.0M)

Cellcom RAN-share MOU: in final negotiation; inter-operator rate RM 0.018/MB

Cell-edge subscriber impact: 98.3% resolved via Cellcom roaming (modelled, 240 disaster scenarios)

Spectrum re-farm latent value: 700MHz reallocated to Kedah corridor = +RM 2.1M

Drive MOU to signature by May-15; align UAT plan with Cellcom NetOps

Brief 12.3k affected Gerik-area subs via SMS+app, 30-day advance notice

Lock 700MHz spectrum re-farm assignment to Kedah corridor in MCMC filing

Subscriber-experience risk medium: cell-edge handover to Cellcom may produce 8-15s outage for sub-2% of voice calls during first 30 days. PR risk in Perak state: rural-coverage criticism probability ~24%, mitigated by joint MCMC + Cellcom press statement and 90-day notice. Diesel-genset environmental remediation liability ~RM 0.4M (Cellcom indemnity clause in MOU); MCMC USO compliance maintained via combined-operator footprint.

Cluster decile utilisation (Perak rural)

No SLA / USO blocker; 700MHz re-farm to Kedah unlocks +RM 2.1M latent value

Capacity Agent: no near-term blocker. Confirm 700MHz re-farm allocation reserved for Kedah corridor post-decommission. Suggest parallel-track UAT preparation so cutover can proceed within 14 days of MOU signature.

Disaster-scenario modelling (240 scenarios): no SLA degradation post-decom with Cellcom roaming

MCMC USO for Perak met via combined operator footprint

700MHz allocation reserved for Kedah corridor (latent value RM 2.1M)

Site-by-site coverage map reviewed; no critical highway / emergency-service blackspot created

Confirm 700MHz re-farm allocation pre-MOU signature

Stand up Perak NetOps war-room for cutover D-7 to D+30

Coordinate with MCMC on spectrum reassignment filing

Roaming inter-operator handover failure probability ~6%, mitigated by 94% UAT gate. Spectrum reassignment delay risk ~18% (MCMC processing 60-90 days); does not block decom but defers RM 2.1M Kedah uplift. Disaster-recovery resilience risk: if Cellcom outage occurs simultaneously, ~12.3k Gerik subs lose service — joint operator BCM plan mitigates.

USO compliance check (combined footprint)

24-tower Perak cluster avg PRB utilisation (%)

Tower utilisation declining; RAN-share MOU in final negotiation.


Predictive maintenance on 18 diesel-genset towers (Pahang/Terengganu interior)

NetOps Agent flags injector wear-cycle index at 66% across 18-tower diesel-genset fleet, with failure window opening 21-35 days out. Predictive maintenance at RM 162k avoids RM 740k expected unplanned-failure cost. Recommendation: defer (early signal, re-review in 7d).

18-tower diesel-genset fleet at 66% injector wear — RM 740k avoided downtime if pre-empted

NetOps fleet-health model: 18 diesel-genset towers at 66% injector wear-cycle index. Threshold for intervention is 75%; current trajectory hits threshold ~June 5. No immediate action required; flag for ops board re-review in 7 days when wear index ~70% (clearer trajectory + crew schedule conflict resolution post-F1 weekend).

Injector wear-cycle index (Cummins QSK19, 18 towers): 66% of replacement threshold

Failure window: 21-35 days based on OEM curve + telemetry calibration

Historical unplanned-failure cost: RM 38k emergency callout + RM 5.2k SLA fine per tower

Predictive maintenance cost: RM 162k parts+labour over 12 days

Avoided cost: RM 740k (downtime LTV + SLA fines + emergency mobilisation)

Re-review in 7 days; defer ops board decision

Pre-stage injector parts at Kuantan + Kuala Terengganu ops hubs (4-day lead-time)

Refresh fleet-health model post-intervention to recalibrate wear-curve

Maintenance-induced outage probability ~8% per site (90-min controlled outage during swap); mitigated by 02:00-05:00 maintenance window and per-tower notification. Parts availability risk ~6% (single-source Cummins Malaysia, 4-day lead-time confirmed). Crew availability conflict with F1 weekend small-cell installs (probability ~22%) is the main scheduling risk — sequencing post-F1 (June start) resolves.

Injector wear-cycle index (Cummins QSK19 fleet)

Crew availability vs F1 weekend conflict

Maintenance-window outage minutes per tower

Diesel-injector wear index (18-tower fleet, % of replacement threshold)

Diesel-injector wear climbing on expected curve — early signal, no immediate intervention required.


Escalate: 700MHz spectrum re-farm dispute with MCMC (Cellcom counter-filing)

Capacity Agent flags MCMC hearing May-29 (T-7) with RM 10.2M FY2026 Kedah 5G capex at risk; Cluster Agent recommends decoupling Perak decom (D3) from re-farm to protect that RM 9.6M annualised value. Joint escalation to CEO + Group Legal for ministerial-level engagement.

700MHz re-farm dispute with MCMC — RM 10.2M FY2026 capex at risk, hearing May-29

MCMC 700MHz re-farm filing submitted May-12. Cellcom has signalled overlapping economic interest but no formal counter-filing lodged. MCMC hearing scheduled May-29. Escalate to CEO + Group Legal early — RM 10.2M FY2026 capex sensitivity, dependency on Perak decom timing.

Deferred FY2026 capex exposure: RM 10.2M (Kedah/Pulau Pinang 5G DNB densification)

MCMC commission hearing: May-29 (T-7 days)

Disputed clause: 2023 spectrum-auction clause 4.7(c) — adjacent-block economic-interest carve-out

Cellcom counter-filing status: signalled, not lodged

5G subscriber-acquisition runway impact if 60+ day deferral: -41k subs (forecast)

Escalate to CEO + Group Legal within 24h for ministerial-level engagement strategy

Prepare clause 4.7(c) interpretation memo and DNB-rollout intent linkage brief by May-26

Schedule pre-hearing technical briefing with MCMC spectrum division May-27

MCMC ruling-deferral probability ~38% (given disputed interpretation); RM 12M capex slips to FY2026 H2. Adverse ruling probability ~14% — would require alternative spectrum strategy (2.6GHz fallback at +RM 4.8M capex differential). Inter-operator escalation risk: public dispute reputational impact moderate; mitigated by industry-pact framing (DNB national 5G mission).

5G DNB rollout commitment vs deferred capex

Alternative spectrum fallback (2.6GHz capex delta)

Decouple Perak decom (D3) from 700MHz re-farm — decom merits stand on rural-savings

Cluster Agent: prepare contingency where 700MHz re-farm slips 90 days post-decom — RM 0.51M opportunity cost manageable. Pre-brief CEO + Group Legal on clause 4.7(c) and DNB-rollout intent linkage.

Perak decom savings RM 9.6M annualised independent of re-farm timing

Dormant-spectrum opportunity cost if re-farm slips: RM 0.17M/month

Group Legal clause-interpretation memo: drafting in progress, target May-26

Industry-pact framing precedent: 2024 DNB joint spectrum-pool agreement

Brief CEO + Group Legal on decoupled strategy May-26

Prepare contingency for 90-day re-farm slip with quantified opportunity-cost trajectory

Coordinate with peer telcos on industry-pact framing for MCMC submission

Reputational risk in public dispute with peer operator ~22%; mitigated by industry-pact framing. Internal misalignment risk on decoupling strategy ~12% — CEO brief mitigates. MCMC procedural risk: hearing-day surprise filing by Cellcom ~16% probability — Group Legal to monitor docket daily.

Industry-pact framing alignment with peer telcos

Deferred 700MHz re-farm capex exposure (RM M, FY2026)

MCMC re-farm filing in process; Cellcom indicated overlapping interest but no formal counter-filing yet.


Pricing Agent flags Q5 churn-risk decile spike to 15.9% driven by U-Mobile Concert-Pack launch; Channel Agent confirms KL dealer port-out velocity +34% WoW. Joint recommendation: deploy retention offer via MyXX app (60%) + dealer (40%) within 24h to pre-empt F1-weekend churn wave.

Q5 churn-risk decile at 15.9% in Klang Valley postpaid — competitor Concert-Pack pressure

Q5 churn-risk model flags 159k Klang Valley postpaid subs with cancellation probability >0.58 over next 30 days, up from 104k 7 days ago. U-Mobile Concert-Pack pricing intelligence confirms RM 39 SKU launching May-21; our port-out rate has risen 24% WoW. Recommend pre-emptive retention offer: +6GB hotspot + Spotify 3-mo, deployed via MyXX app. Estimated +RM 3.6M ARPU + 35bps churn reduction.

Q5 churn-risk decile (CV postpaid): 10.4% → 15.9% over 7 days (model v3.2, recall 0.81)

U-Mobile RM 39 Concert-Pack: 50GB + Spotify + RM 20 concert credit, launched/rumoured May-21

Port-out rate Klang Valley postpaid: +24% WoW, peak at Mid Valley dealer cluster

MyXX app retention A/B test: 31% acceptance @ RM 15 credit + 6GB hotspot (n=18.4k)

Estimated retention impact: ARPU lift +RM 3.6M, 41bps 90-day churn reduction (90% CI)

Trigger MyXX app push to 184k Q5 subscribers within 24h, RM 15 credit + 6GB hotspot + Spotify 3-mo

Lock in retention pricing for 60 days; flag MCMC tariff hearing (May-29) for transparent filing

Monitor port-out daily; auto-extend offer to Q4 decile if churn does not drop below 0.9% by day 14

KL dealer port-out velocity +34% WoW — digital offer 18x cheaper to serve

Dealer-channel port-out velocity at top-10 KL malls is +34% WoW; 51 of 240 KL dealers report customer mentions of competitor concert bundles. MyXX app A/B test (n=12,200) shows 28% offer acceptance at this price-point. Recommend launching offer 48h ahead of competitor to capture first-mover retention.

Dealer port-out velocity (top-10 KL malls): +34% WoW

Dealer customer-mention rate for competitor bundles: 51 of 240 KL dealers

MyXX app channel cost-to-serve: RM 2.10 per retention offer vs RM 38 in-store

App A/B test panel: n=12.2k, acceptance rate 28%

Dealer commission impact: -RM 0.18M if 60% of retention flows digital (acceptable per dealer council Q1 agreement)

Route 60% of retention offers via MyXX app push; 40% via dealer for high-touch / Q5 hold-out segment

Brief KL dealer council May-26 on retention SKU and commission structure (avoid channel friction)

Stand up dealer dashboard with daily Q5 retention scorecard

Q5 churn-risk decile climbing — U-Mobile Concert-Pack signal building, F1 weekend 8 days away.


Capacity Agent flags Bukit Bintang drop-call rate at 1.9% (MCMC SLA 2.0%) with F1 weekend traffic +220% imminent; NetOps Agent confirms spectrum-saturation signature (not radio fault) and crew capacity available. Joint recommendation: deploy 14 small-cell mmWave units (on-hand inventory) within 4-day install window.

Bukit Bintang drop-call rate at 1.9%, MCMC SLA 2.0% — F1 weekend traffic +220% imminent

Drop-call rate at 14 TWR-BB Bukit Bintang cells now 1.9%, up from 0.8% baseline, projected to breach MCMC SLA (2.0%) within 24-48h on current trajectory. F1 weekend traffic forecast: +220% vs baseline. Without small-cell uplift, expected F1 Sunday drop-call = 3.5%. Recommend deploy 14 small-cell mmWave units now (Huawei AAU-5645, on-hand). Install lead-time 4 days — last clean window before F1 hot-zone freeze.

Drop-call rate (14 TWR-BB Bukit Bintang cells): 0.8% → 1.9% in 14 days

MCMC SLA breach threshold: 2.0% rolling 7-day average

F1 weekend traffic forecast: +220% vs baseline (2024 telemetry-anchored)

Small-cell mmWave inventory: 14× Huawei AAU-5645 on hand (RM 4.2M capex already committed Q4-25)

Capacity uplift: +380 Gbps aggregate; -38% macro PRB utilisation during F1 peak

Deploy 14 small-cells across permitted dealer-rooftop sites by F1-3 day cutover

File MCMC SLA compliance notice with proactive remediation plan within 48h

Pre-position 2 spare units at Lot 10 ops hub for hot-swap during F1 weekend

NetOps telemetry: 9 of 14 Bukit Bintang macro-cells at 88-93% PRB utilisation peak. Spectrum-saturation signature confirmed (PRB high, BLER stable, CQI degrading). Small-cell offload modelling: -36% macro load during F1 peak. Crew capacity available. Recommend deploy.

Macro-cell PRB utilisation peak: 9 of 14 cells at 84-96%

Saturation signature: PRB high, BLER stable <0.8%, CQI degrading from 11 → 8

Sister-cell load (KLCC, Pavilion macro): 78-84% — geographic isolation confirmed

Install crew capacity: 3 crews × 14 sites = 5-day burn

Hot-swap spare unit at Lot 10 ops hub: 2 units (Huawei AAU-5645)

Coordinate spectrum interference check with U-Mobile NetOps within 24h

Deploy small-cells per Capacity Agent plan; NetOps to validate KPIs post-install (4h soak)

Open NetOps war-room May-29 to F1+1 for real-time SLA monitoring

Drop-call rate climbing toward MCMC SLA breach (2.0%); F1 weekend 8 days out, install lead-time 4 days.


Cluster Agent scores 24 Perak rural towers at 8.9% avg PRB utilisation (decile 1, RM 11.2M annual cost); Capacity Agent confirms no SLA/USO blocker and RAN-share with Cellcom resolves 98.3% of cell-edge subscriber events. Joint recommendation: defer pending UAT close-out.

24 Perak rural towers at 8.9% utilisation — RM 9.6M annualised savings via RAN-share decom

Cluster Agent scoring: 24 northern Perak towers at decile 1, average 8.9% PRB utilisation. Annual cost RM 11.2M, ROI -RM 0.4M. RAN-share MOU with Cellcom signed May-15 but operational integration testing not yet complete. Recommend defer 5-7 days: complete Cellcom roaming UAT, validate cell-edge subscriber-impact model, then approve. Risk of rushing: subscriber complaints in Gerik (12.3k subs) if roaming handover fails.

24-tower cluster (Gerik/Lenggong/Pengkalan Hulu): 8.9% avg PRB utilisation (decile 1 of portfolio)

Annual operating cost: RM 11.2M (diesel RM 6.8M, rental RM 2.4M, BTS RM 2.0M)

Cellcom RAN-share MOU: signed May-15, UAT in progress; inter-operator rate RM 0.018/MB

Cell-edge subscriber impact: 98.3% resolved via Cellcom roaming (modelled, 240 disaster scenarios)

Spectrum re-farm latent value: 700MHz reallocated to Kedah corridor = +RM 2.1M

Complete Cellcom roaming UAT (target >94% handover pass); proceed to cutover plan

Brief 12.3k affected Gerik-area subs via SMS+app, 30-day advance notice

Lock 700MHz spectrum re-farm assignment to Kedah corridor in MCMC filing

Capacity Agent: no SLA or USO blocker. Spectrum re-farm value RM 2.1M latent. Roaming inter-operator testing currently at 76% pass-rate on automated handover scenarios — target >94% before cutover. Recommend defer pending UAT close-out.

Disaster-scenario modelling (240 scenarios): no SLA degradation post-decom with Cellcom roaming

MCMC USO for Perak met via combined operator footprint

700MHz allocation reserved for Kedah corridor (latent value RM 2.1M)

Roaming UAT pass-rate: 76% (target >94%)

Site-by-site coverage map reviewed; no critical highway / emergency-service blackspot created

Drive UAT to >94% pass-rate before cutover

Stand up Perak NetOps war-room for cutover D-7 to D+30

Coordinate with MCMC on spectrum reassignment filing

Tower utilisation continuing decline, RAN-share MOU signed — clearance window narrow.


NetOps Agent flags injector wear-cycle index at 69% across 18-tower diesel-genset fleet, with failure window opening 21-35 days out. Predictive maintenance at RM 162k avoids RM 740k expected unplanned-failure cost. Recommendation: escalate to ops board for Q2 OPEX + crew scheduling.

18-tower diesel-genset fleet at 69% injector wear — RM 740k avoided downtime if pre-empted

NetOps fleet-health model: 18 diesel-genset towers at 69% injector wear-cycle index, approaching replacement threshold (target intervention at 75%). Escalating to ops review board because (a) RM 162k unbudgeted Q2 OPEX, (b) crew availability conflict with F1 weekend Bukit Bintang small-cell installs. Recommend ops board green-light by May-26 to slot into June schedule.

Injector wear-cycle index (Cummins QSK19, 18 towers): 69% of replacement threshold

Failure window: 21-35 days based on OEM curve + telemetry calibration

Historical unplanned-failure cost: RM 38k emergency callout + RM 5.2k SLA fine per tower

Predictive maintenance cost: RM 162k parts+labour over 12 days

Avoided cost: RM 740k (downtime LTV + SLA fines + emergency mobilisation)

Escalate to ops board May-26 for Q2 OPEX approval + crew scheduling

Pre-stage injector parts at Kuantan + Kuala Terengganu ops hubs (4-day lead-time)

Refresh fleet-health model post-intervention to recalibrate wear-curve

Diesel-injector wear index climbing toward replacement threshold; window opens late-May.


Capacity Agent flags MCMC hearing May-29 (T-5) with RM 11.1M FY2026 Kedah 5G capex at risk; Cluster Agent recommends decoupling Perak decom (D3) from re-farm to protect that RM 9.6M annualised value. Joint escalation to CEO + Group Legal for ministerial-level engagement.

700MHz re-farm dispute with MCMC — RM 11.1M FY2026 capex at risk, hearing May-29

MCMC 700MHz re-farm dispute escalating: Cellcom counter-filing expected within 48h, MCMC hearing May-29. Our filing remains technically sound but legal interpretation of 2023 auction clause 4.7(c) is contested. Without escalation to CEO + Group Legal, RM 11.1M FY2026 capex at risk of deferral.

Deferred FY2026 capex exposure: RM 11.1M (Kedah/Pulau Pinang 5G DNB densification)

MCMC commission hearing: May-29 (T-5 days)

Disputed clause: 2023 spectrum-auction clause 4.7(c) — adjacent-block economic-interest carve-out

Cellcom counter-filing status: lodged May-22

5G subscriber-acquisition runway impact if 60+ day deferral: -41k subs (forecast)

Escalate to CEO + Group Legal within 24h for ministerial-level engagement strategy

Prepare clause 4.7(c) interpretation memo and DNB-rollout intent linkage brief by May-26

Schedule pre-hearing technical briefing with MCMC spectrum division May-27

Cluster Agent: maintain decoupling between Perak decom (Decision 3) and 700MHz re-farm — decom proceeds on rural-savings merits even if re-farm slips. Recommend CEO brief packaged with clause-interpretation memo from Group Legal by May-26.

Perak decom savings RM 9.6M annualised independent of re-farm timing

Dormant-spectrum opportunity cost if re-farm slips: RM 0.17M/month

Group Legal clause-interpretation memo: drafting in progress, target May-26

Industry-pact framing precedent: 2024 DNB joint spectrum-pool agreement

Brief CEO + Group Legal on decoupled strategy May-26

Prepare contingency for 90-day re-farm slip with quantified opportunity-cost trajectory

Coordinate with peer telcos on industry-pact framing for MCMC submission

Cellcom counter-filing imminent — MCMC hearing 5 days away. Escalation prep required.


Pricing Agent flags Q5 churn-risk decile spike to 18.4% driven by U-Mobile Concert-Pack launch; Channel Agent confirms KL dealer port-out velocity +52% WoW. Joint recommendation: deploy retention offer via MyXX app (60%) + dealer (40%) within 24h to pre-empt F1-weekend churn wave.

Q5 churn-risk decile at 18.4% in Klang Valley postpaid — competitor Concert-Pack pressure

Q5 churn-risk model now flags 184k Klang Valley postpaid subs with cancellation probability >0.62 over next 30 days, up from 112k a week ago. Competitor U-Mobile launched RM 39 unlimited Concert-Pack on May-21; their port-out rate from us has risen 38% WoW. Recommend triggering retention offer: +6GB hotspot + free Spotify 3-mo + RM 15 Concert credit, deployed via MyXX app push. Estimated +RM 4.1M ARPU lift + 41bps churn reduction over 90 days.

Q5 churn-risk decile (CV postpaid): 11.2% → 18.4% over 7 days (model v3.2, recall 0.81)

U-Mobile RM 39 Concert-Pack: 50GB + Spotify + RM 20 concert credit, launched/rumoured May-21

Port-out rate Klang Valley postpaid: +38% WoW, peak at Mid Valley dealer cluster

MyXX app retention A/B test: 31% acceptance @ RM 15 credit + 6GB hotspot (n=18.4k)

Estimated retention impact: ARPU lift +RM 4.1M, 41bps 90-day churn reduction (90% CI)

Trigger MyXX app push to 184k Q5 subscribers within 24h, RM 15 credit + 6GB hotspot + Spotify 3-mo

Lock in retention pricing for 60 days; flag MCMC tariff hearing (May-29) for transparent filing

Monitor port-out daily; auto-extend offer to Q4 decile if churn does not drop below 0.9% by day 14

KL dealer port-out velocity +52% WoW — digital offer 18x cheaper to serve

Dealer-channel port-out velocity at Mid Valley, Sunway Pyramid, Pavilion KL is +52% WoW; 73 of 240 KL dealers report customers naming U-Mobile Concert-Pack as the trigger. MyXX app retention-offer A/B test (n=18,400) shows 31% acceptance rate at this price-point vs 19% baseline. Channel cost-to-serve via app is RM 2.10 vs RM 38 in-store.

Dealer port-out velocity (top-10 KL malls): +52% WoW

Dealer customer-mention rate for competitor bundles: 73 of 240 KL dealers

MyXX app channel cost-to-serve: RM 2.10 per retention offer vs RM 38 in-store

App A/B test panel: n=18.4k, acceptance rate 31%

Dealer commission impact: -RM 0.18M if 60% of retention flows digital (acceptable per dealer council Q1 agreement)

Route 60% of retention offers via MyXX app push; 40% via dealer for high-touch / Q5 hold-out segment

Brief KL dealer council May-26 on retention SKU and commission structure (avoid channel friction)

Stand up dealer dashboard with daily Q5 retention scorecard

Q5 churn-risk decile up 7.2pp in 7 days — F1 weekend, competitor U-Mobile RM 39 Concert-Pack now live.


Capacity Agent flags Bukit Bintang drop-call rate at 2.3% (MCMC SLA 2.0%) with F1 weekend traffic +220% imminent; NetOps Agent confirms spectrum-saturation signature (not radio fault) and crew capacity available. Joint recommendation: deploy 14 small-cell mmWave units (on-hand inventory) within 4-day install window.

Bukit Bintang drop-call rate at 2.3%, MCMC SLA 2.0% — F1 weekend traffic +220% imminent

Drop-call rate at 14 TWR-BB Bukit Bintang cells has risen from 0.8% (baseline) to 2.3% in 14 days, now exceeding MCMC SLA breach threshold of 2.0%. Forecast F1 weekend traffic: +220% vs baseline (based on 2024 F1 telemetry uplift of +208%). Without intervention, expected drop-call rate F1 Sunday = 3.8%, triggering MCMC penalty (~RM 1.2M) and ~9.4k port-outs (-RM 2.3M LTV). Recommend deploying 14 small-cell mmWave units (Huawei AAU-5645, on-hand inventory) for +380 Gbps capacity uplift. Install lead-time 4 days via dealer-rooftop sites already permitted. Net RM 2.3M avoided churn + SLA fine.

Drop-call rate (14 TWR-BB Bukit Bintang cells): 0.8% → 2.3% in 14 days

MCMC SLA breach threshold: 2.0% rolling 7-day average

F1 weekend traffic forecast: +220% vs baseline (2024 telemetry-anchored)

Small-cell mmWave inventory: 14× Huawei AAU-5645 on hand (RM 4.2M capex already committed Q4-25)

Capacity uplift: +380 Gbps aggregate; -38% macro PRB utilisation during F1 peak

Deploy 14 small-cells across permitted dealer-rooftop sites by F1-3 day cutover

File MCMC SLA compliance notice with proactive remediation plan within 48h

Pre-position 2 spare units at Lot 10 ops hub for hot-swap during F1 weekend

NetOps telemetry shows 11 of 14 Bukit Bintang macro-cells are at 92-96% PRB utilisation during 19:00-23:00 peak; spectrum saturation, not radio fault. Sister cells (KLCC, Pavilion) at 78-84% — geographic load isolation confirmed. Small-cell deployment will offload ~38% of macro load during F1 weekend. NetOps team has install capacity (3 crews, 14 sites = 5-day burn). Recommend deploy.

Macro-cell PRB utilisation peak: 11 of 14 cells at 84-96%

Saturation signature: PRB high, BLER stable <0.8%, CQI degrading from 11 → 8

Sister-cell load (KLCC, Pavilion macro): 78-84% — geographic isolation confirmed

Install crew capacity: 3 crews × 14 sites = 5-day burn

Hot-swap spare unit at Lot 10 ops hub: 2 units (Huawei AAU-5645)

Coordinate spectrum interference check with U-Mobile NetOps within 24h

Deploy small-cells per Capacity Agent plan; NetOps to validate KPIs post-install (4h soak)

Open NetOps war-room May-29 to F1+1 for real-time SLA monitoring

Drop-call rate at 14 Bukit Bintang cells: 0.8% → 2.3% in 14 days; MCMC SLA breach threshold 2.0% — F1 weekend 7 days out.


Cluster Agent scores 24 Perak rural towers at 8.2% avg PRB utilisation (decile 1, RM 11.2M annual cost); Capacity Agent confirms no SLA/USO blocker and RAN-share with Cellcom resolves 98.3% of cell-edge subscriber events. Joint recommendation: approve decom + 90-day notice + 700MHz re-farm.

24 Perak rural towers at 8.2% utilisation — RM 9.6M annualised savings via RAN-share decom

Cluster Agent has scored 24 towers in northern Perak (Gerik, Lenggong, Pengkalan Hulu corridors) at portfolio decile 1 — average traffic 8.2% PRB utilisation, far below 18% economic break-even. Annual operating cost RM 11.2M (diesel-genset OPEX RM 6.8M, site rental RM 2.4M, BTS power+maint RM 2.0M). RAN-share MOU with Cellcom (signed May-15) allows our subs to roam on Cellcom 700MHz at RM 0.018/MB inter-operator rate. Modelled subscriber service impact: -2.1% coverage area (resolved via Cellcom roaming for 98.3% of cell-edge events). Net annualised RM 9.6M (decommission savings RM 11.2M − roaming cost RM 1.6M).

24-tower cluster (Gerik/Lenggong/Pengkalan Hulu): 8.2% avg PRB utilisation (decile 1 of portfolio)

Annual operating cost: RM 11.2M (diesel RM 6.8M, rental RM 2.4M, BTS RM 2.0M)

Cellcom RAN-share MOU: signed May-15, UAT 94% pass; inter-operator rate RM 0.018/MB

Cell-edge subscriber impact: 98.3% resolved via Cellcom roaming (modelled, 240 disaster scenarios)

Spectrum re-farm latent value: 700MHz reallocated to Kedah corridor = +RM 2.1M

Issue 90-day decommission notice; brief MCMC and Perak state PR comms

Brief 12.3k affected Gerik-area subs via SMS+app, 30-day advance notice

Lock 700MHz spectrum re-farm assignment to Kedah corridor in MCMC filing

Capacity Agent confirms the 24 towers are not critical for any failover or coverage redundancy: removal modelled across 240 disaster scenarios shows no SLA degradation when Cellcom roaming is active. MCMC universal-service obligation (USO) for Perak met with combined operator footprint. Spectrum re-farm enables 700MHz reuse in higher-traffic Kedah corridor (+RM 2.1M latent value). Recommend approve.

Disaster-scenario modelling (240 scenarios): no SLA degradation post-decom with Cellcom roaming

MCMC USO for Perak met via combined operator footprint

700MHz allocation reserved for Kedah corridor (latent value RM 2.1M)

Roaming UAT pass-rate: 94% (target >94%)

Site-by-site coverage map reviewed; no critical highway / emergency-service blackspot created

Validate post-cutover KPIs in 30-day soak

Stand up Perak NetOps war-room for cutover D-7 to D+30

Coordinate with MCMC on spectrum reassignment filing

24 Perak rural towers avg utilisation 8.2% — well below 18% economic break-even. RAN-share with Cellcom signed-MOU stage.


NetOps Agent flags injector wear-cycle index at 73% across 18-tower diesel-genset fleet, with failure window opening 21-35 days out. Predictive maintenance at RM 162k avoids RM 740k expected unplanned-failure cost. Recommendation: approve and schedule May 28-June 9 post-F1.

18-tower diesel-genset fleet at 73% injector wear — RM 740k avoided downtime if pre-empted

NetOps fleet-health model for 18 remote diesel-genset towers (Pahang/Terengganu interior) shows injector wear-cycle index at 73% of replacement threshold — failure window opening in 21-35 days based on Cummins QSK19 OEM curve. Historical pattern: unplanned injector failure produces 6-14h tower outage + RM 38k emergency callout + ~RM 5.2k per-tower SLA fine. Predictive maintenance window: replace injectors across 18 sites over 12 days, RM 162k parts + labour. Estimated avoided downtime + SLA fines: RM 740k. NPV positive, recommend approve scheduling May 28-June 9.

Injector wear-cycle index (Cummins QSK19, 18 towers): 73% of replacement threshold

Failure window: 21-35 days based on OEM curve + telemetry calibration

Historical unplanned-failure cost: RM 38k emergency callout + RM 5.2k SLA fine per tower

Predictive maintenance cost: RM 162k parts+labour over 12 days

Avoided cost: RM 740k (downtime LTV + SLA fines + emergency mobilisation)

Approve, schedule May 28-June 9 across 18 sites; lock crew rotation

Pre-stage injector parts at Kuantan + Kuala Terengganu ops hubs (4-day lead-time)

Refresh fleet-health model post-intervention to recalibrate wear-curve

Diesel-injector wear index 18-tower fleet: 73% of replacement threshold — failure window opening in 21-35 days.


Capacity Agent flags MCMC hearing May-29 (T-4) with RM 12M FY2026 Kedah 5G capex at risk; Cluster Agent recommends decoupling Perak decom (D3) from re-farm to protect that RM 9.6M annualised value. Joint escalation to CEO + Group Legal for ministerial-level engagement.

700MHz re-farm dispute with MCMC — RM 12M FY2026 capex at risk, hearing May-29

MCMC 700MHz spectrum re-farm dispute is at hearing-imminent stage: May-29 commission session, 4 days away. Our filing requests 2×10MHz block re-assignment from rural Perak (post-decom) to Kedah/Pulau Pinang corridor for 5G DNB densification. Cellcom counter-filing (lodged May-22) claims overlapping economic claim on adjacent block — disputed interpretation of 2023 spectrum-auction clause 4.7(c). If MCMC defers ruling >60 days, RM 12M Kedah densification capex slips into FY2026 H2, impacting 5G subscriber acquisition runway (forecast -41k subs).

Deferred FY2026 capex exposure: RM 12M (Kedah/Pulau Pinang 5G DNB densification)

MCMC commission hearing: May-29 (T-4 days)

Disputed clause: 2023 spectrum-auction clause 4.7(c) — adjacent-block economic-interest carve-out

Cellcom counter-filing status: filed + hearing brief circulated

5G subscriber-acquisition runway impact if 60+ day deferral: -41k subs (forecast)

Escalate to CEO + Group Legal within 24h for ministerial-level engagement strategy

Prepare clause 4.7(c) interpretation memo and DNB-rollout intent linkage brief by May-26

Schedule pre-hearing technical briefing with MCMC spectrum division May-27

Cluster Agent: spectrum-re-farm value is geographically interlocked with Perak decommission Decision 3. If MCMC delays, Perak decom can proceed but 700MHz block sits dormant — opportunity cost RM 0.17M/month. Recommend escalation to CEO + Group Legal for ministerial-level engagement; prepare counter-arguments around clause 4.7(c) intent + national 5G DNB rollout obligations.

Perak decom savings RM 9.6M annualised independent of re-farm timing

Dormant-spectrum opportunity cost if re-farm slips: RM 0.17M/month

Group Legal clause-interpretation memo: drafting in progress, target May-26

Industry-pact framing precedent: 2024 DNB joint spectrum-pool agreement

Brief CEO + Group Legal on decoupled strategy May-26

Prepare contingency for 90-day re-farm slip with quantified opportunity-cost trajectory

Coordinate with peer telcos on industry-pact framing for MCMC submission

Deferred 700MHz re-farm capex RM 12M — MCMC hearing May-29, 4 days away. Cellcom counter-filing escalates.